Clients

Process Improvement - LOA Headaches

Situation: When a large organization shifted from decentralized in-house administration of leaves of absence to an outsourced model, headaches ensued, and a process improvement initiative was needed.   The idea was to get local HR business partners out of the LOA business, provide centralized expertise and support for line supervisors, improve service, and reduce costs. What happened was the opposite - supervisors spent more time in administration, HR became trapped in managing escalations, employees were frustrated, and HR leadership got a black eye…

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Process Improvement - Records Management QC

Situation: When a global organization began implementing a digital imaging/recordkeeping system for human resources records, they got the technology right, but forgot supporting processes. Missing was the infrastructure and processes for on-going governance of the process once the system was launched…

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Process Improvment - Expat Payroll

Situation: The company’s expat payroll was migrated from off-shore operations to the U.S. global payroll function. Following the migration a number of problems and critical failures occurred which led to significant negative feedback for senior executives. Over fifty issues, many very complex, were identified for resolution…

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Change Management - Creating Demand from Resistance

Situation: A large division with 13,000 employees was using paper-based timesheets with data entry by delegates to a web-based timesheet system linked to Payroll. The business was spending thousands of hours managing timesheets, with high error rates and Payroll having to generate hundreds of off-cycle corrected paychecks…

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